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Issue Date: June 2002

No ERP value without evolutionary skills

June 2002

In the complex world of ERP (Enterprise Resource Planning), keeping skills relevant and up-to-date is of primary importance. The role of specialised ERP companies has become critical in this regard.

Working in collaboration with the major global players, ERP specialists provide expertise on specific aspects of ERP. Included in this expertise is the ability to train ERP users in areas of specialisation - areas that the vendors themselves have not covered as comprehensively as possible.
Rob Cells, EI director, believes that education and training will become an increasingly critical part of the ERP environment in the future. "PLM, for example, although a speciality training module offered by SAP, has always had a shortage of skilled instructors, particularly with regard to document management, engineering change management and collaboration," says Cells.
"So companies like EI are called out to conduct specialised PLM, engineering change management and document management training in places like Belgium and Abu Dhabi. What we have seen in these places is that access to and maintenance of knowledge is a primary success factor - whether you are in South Africa or Europe, skills development is a key driver to ERP success." The future ERP challenge will be to ensure that an educational philosophy is lived throughout an organisation: that staff are continually kept abreast of the evolutionary changes in the systems they utilise.
Effective staff training
Effective ERP staff training has specific, fundamental business benefits, says Cells. "Firstly, there is the clear and obvious benefit of better production through the optimum use of the system itself - productivity is raised through training.
"Secondly, there is the less tangible benefit of having staff who are not stagnating in their careers, who are keeping up with technological changes. This is one of the fundamental prerequisites for a content and productive work force - staff thrive on the knowledge that they are evolving their skills and their careers.
"If businesses are going to take advantage of the ERP potential around them, they must start investing in serious, well constructed training programmes," Cells concludes. "If organisations do not put these programmes in place they really are not getting true value in exchange for their ERP spend."
Engineering Informatics
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