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Issue Date: June 2003

Software review: Africa Imaging - DataViewer

1 June 2003

Reviewer details
Name: Callie Wegner
Position/Designation: Manager Drawing Office - Mechanical Company South African Port Operations
Telephone: 035 905 3069
Product details
Vendor: Africa Imaging
Product name and version: DataViewer
Vendor telephone number: 083 674 4697
e-mail address: info@kinetic.co.za
General
* What industry is the software being applied in?
Currently we use Dataviewer in the mechanical environment but certainly see a need to expand into other areas of our organisation with this software. Although DataViewer is exceptionally strong in our technical environment, it has no problems handling any types of documents (large or small format) in any environment. What is more, DV links into many of the corporate enterprise-wide solutions to give added benefit to the more technical environments.
* Describe the application where the software was utilised.
I needed to eliminate all hard copy documentation (both large format plans, user manuals and related A4 documents). My dealer provided an on-site scanning service to convert all hard copies to a digital format. They then imported all data into DataViewer to enable us to have easy access to critical data, and to control our revisions, and user access to information. We also need to be able to make changes to scan files and drawings. DataViewer will provide these privileges to certain users and launch the appropriate application for this. Our aim is to assimilate all our mechanical data, allowing users across the organisation to access information whilst still maintaining my data's integrity.
* List the features of this particular software package.
DataViewer gave us exceptional value for money with features that extended beyond the run-of-the-mill management applications. We now have direct links with the most common CAD applications which allows DataViewer to easily control reference files. Furthermore, the redlining feature means groups of users can make comments without affecting the original drawings.
DataViewer's strong revision control with the added ability of audit trails ensures we always access the latest revision, and we can monitor who has done what. I have noticed a roll-back facility but we have yet to require that.
The inclusion of workflow in the new DataViewer X will enable me to manage my drawing office even more effectively, and I look forward to that. Although the list of features is very extensive we do not yet utilise all the features at this time. Once we are fully up and running, implementing enhancements such as the check in/out of documents is just an automated 'wizard' button away. Everything is designed really simply to make DataViewer fit within our exact environment.
* Does the software allow for upgrades?
Yes. I have the option to either upgrade to the latest version or to a web-server version, which enables true publishing to Internet/intranet for global communication. We have a software subscription agreement which automatically upgrades us whenever a new version is available, which not only saves me money but time.
* How is the after-sales support handled?
My dealer supplied me with software, which he installed at no cost. They then provided me DV customisation and on-site training. I signed for a software subscription agreement which gave me all the software updates I needed for 12 months, which I have also just renewed in order to receive the new DataViewer X with Workflow.
To facilitate maximum benefit I have also entered into an agreement with my dealer for continued on-site support, customisation and training (six visits per year). The developing company, which is based in Australia, also seem to be speedy in its replies considering the time zone.
* What sort of licensing agreement is used on this particular software?
This application was purchased on a pilot project basis, however, we will certainly need to expand our licences. The licences are available on a concurrent licensing basis, and to increase the number of licences or upgrade to the Web Server version, we just need to send an e-mail. We are then given a new licence file.
* What impressed the end user the most about the software?
Price vs features! Ease of use, compatibility with other software and the option to customise the software, which is an off-the-shelf product. Also, the interface support for multiplatform databases made our IT people very happy, and with a little programming they can make changes if needed.
* What was the predominant feature (or features) that made you decide on this particular software package.
A realistically priced, user friendly product which could be easily customised to suit our environment. We wanted an 'off the shelf' product which could mould into our specific needs with local support of a high standard. Multilevel security for our users is also crucial as is the compatibility with our other enterprise wide solutions.
Furthermore, our management insisted that the product chosen was SAP compliant, with support for various databases. Practical Programs has guaranteed successful SAP integration - it seems compatibility is something they are strongly committed to. Microsoft Office compliance was also crucial as we have standardised on these products.


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