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Issue Date: June 2002

Outsourcing accounts for 11% of Minolta's turnover

1 June 2002

Minolta South Africa recently announced that its outsourced document management solutions, which it offers to large corporate organisations, equates to 11% of the company's turnover.
Minolta SA outsourcing sales and marketing manager, Linden Kerwin, expects this figure to grow to 18% within the next few months. "The copier industry has re-aligned itself dramatically over the past three years with more and more people looking to buy copies and prints rather than copiers and printers. The emphasis has shifted towards solutions, rather than hardware sales," he says.
"Once a client has expressed an interest in outsourced print management, we conduct an orientation and analysis procedure of the client's business. We then design a print concept for them based on their specific print requirements and present them with a projection of their future printing costs based on an approved service level agreement," explains Kerwin.
"We educate the end user on how to print more wisely and by installing current management software, it is possible to track every print made in the organisation countrywide. In this way organisations can see the real cost of ownership and it allows them to prepare future projections and budget accordingly."
Kerwin sites Nissan as a case in point where approximately 1000 people were producing a total of 1,1 million prints a month, with 1,18 people allocated per printer, indicating a total over-supply of print devices. "After we completed our intervention, 82 devices were being shared by 1000 people (approximately 12 employees per printer) and the print volume had been reduced to 650 000 prints per month," he says.
Ninety percent of outsourcing is on-site but work can also be completed off-site. Most clients require the relevant equipment on-site so that their print-on-demand needs can be met. These needs include toner replacement, paper management, servicing, and the management of third-party relationships.
Minolta South Africa
011 249 4000


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